The Benefits of Food Safety Training
The benefits of training your workforce are supposed to be a no-brainer. But who says there are benefits of training your workforce?
According to the IBM Smarter Workforce Survey carried out in 2013, 84% of employees in the best performing organisations are receiving the benefits of training they need compared to 16% in the worst performing companies. 90% of organisations do not have all the skills they need to be successful. According to that same survey, employees are 42% more likely to stay when receiving the training they need to do their job properly.
It is clear from the above that well-targeted training benefits a company in many ways. But do the benefits of food safety training give the company a good return on investment? Given the cost of sourcing and training replacements, staff attrition can be very expensive. Even more so the higher up the career ladder the position occupies.
The Costs of Staff Attrition
The costs of staff attrition can be broken down into 3 main categories. These include the costs incurred by a business-critical position remaining empty, the costs of finding a replacement and the costs incurred until the successful candidate attains 100% useful output.
Costs Associated with Role Vacancy
Role vacancy relates to the positional vacuum left by the sudden loss of a valuable team member. Depending on team dynamics, this can be very disruptive and often leads to other team members “taking up the slack”. Losing a skilled member of the team, especially one that has been there for a number of years, has been formally trained and has built up a particular rapport with internal and external customers can result in:
- a reduction in the morale of the person or people taking up the slack as their own role or roles suffer
- frayed tempers of internal customers as the use of un-trained people taking up the slack impact on their perceived performance
- reduced staff morale as staff fire-fight the effects of the loss
- reduced customer satisfaction due to a reduction in service level caused by the loss of what may be a key employee
- a general reduction in staff morale as orders are lost
- low morale causing the loss of even more skilled staff
Costs Associated with Recruitment
The direct costs in recruiting include:
- the monetary cost involved in advertising the position.
- the monetary costs of re-advertising the position if the first try is fruitless
- the time cost of internal recruiter writing up a suitable job specification
- the time cost of recruiter’s assistant in reviewing CVs
- the time cost of the person/s conducting the interviews
- the time cost of the person making background checks, and various pre-employment assessment tests
Costs Associated with Sub-Optimal Performance
Sub-optimal performance relates to the performance lag associated with a new recruit as they come to terms with a new place of work, getting to know new work colleagues, customers, processes and procedures. All of a sudden, the new recruit has got to become skilled and productive in what took the leaver several (perhaps many) years to learn. This can result in:
- loss of production and efficiency due to the use of an unskilled operator
- missed despatch times and/or delivery slots as it takes more time for untrained workers to achieve desired goals
- increased mistakes leading to repacking or relabelling, and the costs of rework
- potential product recalls due to operator errors
- reduced staff morale continuing as staff continue to fire-fight the effects of sub-optimal performance
- potential loss of other key staff due to increased workload caused by the slow progress of new recruits
- frayed tempers of internal customers while the new recruit gets up to speed with their new role
In summary, it is clear that keeping staff attrition low will benefit all businesses. It is also clear that taking advantage of the benefits of food safety training will help keep attrition to a low level. The costs of training individuals is not trivial but the costs of staff attrition are also significant. A well executed training programme, properly monitored for return on investment will pay in the long run. Short-sighted companies will perform poorly while companies that invest in their people will likely prosper.
Ring 077483 72683 now to begin the process of bringing the benefits of food safety training to your business & workforce. Alternatively use our contacts form to arrange for us to contact you.