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First Line Management Training Level 3

Course Name: First Line Management Level 3



1 day, 2 days or 3 days or tailored to individual needs

Suitable for:

Those individuals new to the role of first line manager or those experienced in the role who need formal training.


Training of your first line management team is paramount to ensuring due diligence and that your profit margins are met.

Course Content

This course can be tailored to suit your individual needs  Below is a suggested outline, however, you may wish to include diversity and equal opportunities, briefing skills, disciplinary in the workplace etc. This training programme can be tailored to 1 day, 2 days or 3 days (or longer) as requested. Please contact us to discuss your individual needs and we will be delighted to provide your bespoke package.

Day 1

Managing and developing you – To understand the role and responsibilities of a first line manager and be able to improve personal performance in leading the team.

Managing and developing the team – To develop an understanding of how to develop the team, the behavioural characteristics of an effective team and motivating individuals.

Day 2

Workplace communication – To develop an understanding of communication, identify the barriers, provide an explanation of why clear and effective communication is essential in the workplace & identify the key stages in the communication process.

Managing change in the workplace – To develop knowledge and understanding of change, recognising that change is beneficial, identify the barriers and how to manage the effect on the individual.

Day 3

Managing Conflict – To develop knowledge and understanding of managing conflict and supporting individuals, identify the causes and stages of a conflict situation and use recognised techniques to resolve conflict.

Setting Objectives – To develop an understanding of and be able to set, monitor and review achievement of objectives against success criteria.


Delegates will receive the HAND IN HAND® certificate in First Line Management Level 3.