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Terms & Conditions


‘Hand in Hand’ refers to Hand in Hand Professionals Limited.
‘You’ refers to any company or individual placing an order or purchasing goods and/or items from Hand in Hand.
‘Credit Cards’ refers to both credit & debits cards.
‘The Volume Price’ means the price appearing on the website as the charge for the goods/products when purchased in bulk.


1.1 Subject to any variation agreed between Hand in Hand and You subject to clause 10.1 the Contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which you purports to apply under any purchase order, confirmation or order, specification or other document).

1.2 Unless otherwise agreed all sales made by Hand in Hand are made under these conditions of sale.

1.3 No employee or agent of Hand in Hand has authority to agree any variation of these conditions.

1.4 These conditions apply to all Hand in Hand sales and any variation to these conditions and any representations about the Goods shall have no effect unless expressly agreed in writing and signed by a director of Hand in Hand.  You acknowledge that You have not relied on any statement, promise or representation made or given by or on behalf of Hand in Hand which is not set out in the contract. Nothing in this condition shall exclude or limit Hand in Hands liability for fraudulent misrepresentation.

1.5 Each order or acceptance of a quotation for Goods or Services by You from Hand in Hand shall be deemed to be an offer by You to buy Goods  or Services subject to these conditions.

1.6 No order placed by You shall be deemed to be accepted by Hand in Hand until a written acknowledgement of order is issued.

1.7 Any quotation is given on the basis that no contract shall come into existence until Hand in Hand dispatches an acknowledgement of order to You.

1.8 Hand in Hand will make every effort to ensure the accuracy of all information which is supplied to the You. However, in no circumstances whatsoever can Hand in Hand accept liability for any inconvenience, loss or damage of any kind which may arise from You being supplied with incorrect information, be it incorrect information, supplied from a third party, a sub-contractor over whom Hand in Hand have no control or due to a processing error.

1.9 It is your responsibility to ensure the suitability of the Goods or Services that are offered are fit for any particular purpose.

1.10 All goods or services are subject to availability.  As a result of continuous product improvement the specification or design of goods and services may vary from that shown.


2.1 Minimum order values will apply to each order as advised on the quotation and/or website.

2.2 You will pay for goods or services prior to goods being despatch to you

2.3 All prices in our leaflets, catalogue and on our website are in pounds sterling, exclude VAT (unless otherwise stated) and delivery charges are correct when published.  Hand in Hand reserves the right to change the advertised price before an order is placed.

2.4 The goods remain the property of Hand in Hand until full payment has been received.


3.1 Process times are for guidance only and start from the time that the orders, quotation, and if applicable, order acknowledgement has been forwarded to You from Hand in Hand. Unless Hand in Hand has given a specific written delivery time separate to the quotation or order receipt, Hand in Hand cannot be held liable for any costs incurred by You due to delayed delivery of goods or services.

3.2 Hand in Hand will seek to process all orders within 14 days of receipt.


4.1 Order cancellations will be accepted at any time before your order is dispatched, however once orders are despatch they are not refundable

4.2 Order quantities of goods is at Your discretion, goods are non-returnable if you have over ordered.


5.1 Unless Hand in Hand has advised you in writing guaranteeing a specific date and time when the goods will be despatched or service delivered, Hand in Hand will not be held liable for any costs which You have incurred, for example delegates booking, training venues, travelling time etc.

5.2 Risk of loss or damage to the goods shall pass to you upon delivery and any outstanding fees for the goods or services will still be payable.

5.3 Damage to goods must be noted at the time of delivery and claims must be notified to Hand in Hand within 3 days of delivery to you.  Claims for non-delivery of goods must be notified to Hand in Hand within 7 days of the invoice date or despatch notification.

5.4 Faulty goods will be accepted for return within 7 days of delivery to You if they are returned undamaged.  You shall be responsible for returning the goods to the Hand in Hand office whereupon a refund of the delivery charge shall be made to you.

5.5 Any goods returned to Hand in Hand without agreement or in a damaged condition will be rejected and returned to you at your cost.

5.6 Proof of delivery of returned goods must be retained by the purchaser.


6.1 Hand in Hand may from time to time, and without notice, suspend its services in either of the following circumstances:

6.2 During any mechanical or electrical failure, modification or maintenance of the system, and during public bank holidays.


7.1 All rights reserved. No part of any publication, training materials, CD ROM, DVD, video production or any of the author’s works may be reproduced. These works may not be stored in a retrieval system, or transmitted in any form or by any means electronic, photocopying, recording or otherwise without the prior written permission of Hand in Hand.

7.2 You shall not alter any copyright material or other intellectual property right acknowledgement or confidentiality marking incorporated into or applied to any information and or goods supplied.

7.3 Products/goods or services will not be resold to any third party, unless a written agreement of payment of royalties exists between You and Hand in Hand.

7.4 In the event that Hand in Hand terminates the agreement only goods despatched will be chargeable at the agreed Volume Price.

7.5 Training materials will be, to the best of Hand in Hand’s ability compliant with current legislation at the time of (for books) printing, PowerPoint (time of sale). You (trainers) are responsible for keeping the content of training programmes up to date with current legislation.

7.6 No videoing or recording, in full or in part of any seminars, or training courses is permitted.


Booking Conditions

8.1 Payments must be received prior to the course and not later than 14 days prior to the date of training.

8.2 Fees are non-refundable. Once Hand in Hand have received booking confirmation you are liable for payment.

8.3 Hand in Hand reserves the right to cancel the course due to circumstances beyond our control for example due to under subscription, trainer illness, and weather conditions. (These example conditions are for illustration only and not exhaustive).  In such circumstances a full refund of course fees will be made or transfer to another suitable course should the delegate so request.  No responsibility is accepted for incidental or consequential loss resulting from such a cancellation.


8.4 Substitutions may be made at any stage at no extra cost to You


8.5 If the transfer is cancelled after the transfer request fees will still apply.

8.6 All changes requested verbally must be confirmed in writing, by e-mail. Changes will become effective on the date of receipt of written confirmation only.

8.7 Occasionally, due to circumstances beyond our control, alterations to timing and content of courses may become necessary.  We therefore reserve the right to modify the course information or tutor.


9.1 Hand in Hand will not be liable to You for any breach of these terms and conditions or failure on Hand in Hand’s part to perform any obligation as a result of technical problems (e.g. mechanical failure) relating to the services, acts of god, governmental control, restrictions or prohibitions or any other government act or omission whether local or national, act or default of any supplier agent or subcontractor, industrial dispute, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-out, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, of any kind or any other similar or dissimilar cause beyond Hand in Hand’s control  provided that, if the event in question continues for a continuous period in excess of 180 days, the customer shall be entitled to give notice in writing to Hand in Hand to terminate the contract.

9.2 Hand in Hand shall not be liable to You for any pure economic loss, loss of profit, loss of business, loss of data, loss of revenue, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (however caused) which arise out of or in connection with the contract.

9.3 Hand in Hands total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, and restitution or otherwise, arising in connection with the performance or contemplated performance of the contract shall be limited to the contract price.


10.1 Consumers are entitled to a 7 day ‘cooling off’ period under the distance selling regulations, during which time you may return goods purchased through the web site, subject to conditions 9.7 for a refund or exchange, for any reason.

10.2 If you wish to exercise your rights under these regulations, you can do so by informing us of your intentions in writing.  In this case, any refund will be limited to the costs of the goods purchased only; shipping costs will not be refunded. The goods must be returned undamaged and unused.  The goods must be returned using a recorded and insured delivery service.  Non-faulty items returned may be subject to a re-stocking fee. You must return the goods to us within 7 working days of receipt of your written confirmation.  You will be liable for all shipping costs incurred in returning the goods to us.  Your refund will be issued within 28 days of receipt of the undamaged, unused goods.  We reserve the right not to issue a refund if, upon inspection, the goods are found to have been used or damaged in any way.  This does not affect you statutory rights.

10.3 This right to cancel does not extend to:  Any copyright protected training materials, un-sealed audio or video recordings, a ROM device or DVD,  computer software/files, personalized goods or goods made to a customer’s specification, perishable goods and/or service.


11.1 The terms and conditions within this document constitute the entire agreement between Hand in Hand and You, and supersedes all previous correspondence and agreements either oral or written, except where a specific written agreement is in place signed both by a Director of Hand in Hand and You.


12.1 All data will be processed in the strictest of confidence and in accordance with the Data Protection Act.

12.2 Your personal details may be kept by Hand in Hand if you choose to supply them.  They will be kept for our records only and will be used only for our own marketing/promotional purposes and for order/payment processing/monitoring.  Hand in Hand will NOT pass on your private details to any third parties without your expressed permission.  If you do not wish to be contacted again by Hand in  Hand please just let us know and your file will be marked ‘not to be contacted’.

12.3 The Hand in Hand website payment scheme is aligned with PayPal to protect your credit/debit card details.  No record of your credit/debit card will be kept by Hand in Hand personnel.


13.1 This clause of this contract sets out Hand in Hand Professionals Limited’s entire liability to You, the customer.

13.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the contract.

13.3 You must only use information supplied by Hand in Hand within the confines of any current legislation, and You agree to indemnify Hand in Hand in respect of any claim that may be made against Hand in Hand as a result of misuse of the information by You.


14.1 Each right or remedy of Hand in Hand under the contract is without prejudice to any other right or remedy of Hand in Hand whether under the contract or not.

14.2 If any provision of the contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall be to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness deemed severable and the remaining provisions of the contract and the remainder of such provision shall continue in full force and effect.

14.3 Failure of Hand in Hand in enforcing any provision of the contract shall not be construed as a waiver of any of its rights under the contract.

14.4 Any waiver by Hand in Hand of any breach of, or any default under, any provision of the contract by You shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the contract.

14.5 The parties to the contract do not intend that any term of the contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

14.6 The information, existence, construction, performance, validity and all aspects of the contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.

14.7 All communication between the parties about the contract shall be in writing and delivered by recorded delivery to the registered office of Hand in Hand addressed to the Managing Director.


Company address:  Hand in Hand Professionals Limited, 8 Huntsman Close, Boston, Lincolnshire, PE21 0BQ.

Telephone:  07748 372683


Managing Director – Lucille M Sheppard


16.1 Whilst Hand In Hand have anti-virus protection systems installed, you should carry out your own virus check before opening any attachment to emails forwarded to you. We accept no liability for any loss or damage which may be caused by software viruses or interception/interruption of any mail or any attachments.